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Terms & Conditions

Accounts Accounts are opened in the name of the practitioner, company, trust, or other authority. We cannot deal with patients directly for payment. Cheques received from anyone other than the account holder will be returned. A credit account for £1,000.00 is opened on receipt of first order. Credit in excess of this amount must be applied for and two credit references supplied. An invoice is sent with each order, and a statement of account is sent at the end of each month. Payments Unless otherwise agreed, terms are strictly 14-days from date of invoice (usually the last day of the month). Please use the remittance advice slip when paying by cheque, which should be made payable to 'RX Laboratories'. Payment may be made using your VISA or Mastercard without surcharge. Your card details should be provided on or before the 14th day from the date of statement, or you can pay on-line at www.rxlabs.com. Overdue accounts are subject to a 4% interest charge on the month's total and may be placed on credit stop, which may cause a delay in the dispatch of outstanding orders. To avoid incorrect interest charges being applied to your account, please immediately notify us when payment has been made via the Bank Automated Clearing System (BACS). Cheques returned to our bank for any reason may result in pro-forma terms being applied to the account holder, who will also be liable for the bank charges incurred. Constant late payment of account will result in pro-forma terms, or account closure. A £2.00 charge will be made for copy invoices. Prices The prices charged will be those in effect on the day of dispatch. All prices are quoted in £ sterling and are exclusive of VAT, postage and packing, and special delivery charges. Carriage Unless otherwise specified, RX Laboratories reserves the right to choose the method of carriage. Charges for packing, postage, and delivery will be applied to individual invoices. Trade Descriptions Act While every care is taken to accurately describe our products, customers should satisfy themselves that the products ordered meet their specific requirements. Errors, Omissions, and Damage Provided goods are returned in perfect condition within 14-days from receipt of order, RX Laboratories will extend a full allowance by credit note. Please note that cash refunds will not be given, and goods are not returnable after 14-days. Returned Items ( excluding custom orthoses) When returning goods, please pack items securely and include the original invoice, your name, address, and reason for return. Credit will not be allowed on goods soiled or damaged in transit. Loyalty and other discounts (custom orthoses only) Loyalty discounts are automatically applied to the monthly statements of qualifying accounts as follows: 1-9 pairs: No discount On the 10-19th pairs: 2.5% discount on the month's total. On the 20th-29th pairs: 5% discount on the month's total. On the 30th-39th pairs: 7.5% discount on the months total. The loyalty discount is applied one month in arrears and is based on the number of devices invoiced during the month, not the number of orders received. Payment of account must be to terms to qualify for the loyalty discount. A second pair of devices manufactured over the same casts will receive a 10% discount on the list price. If additional plasterwork is required a 5% discount will apply. Devices for practitioners and their immediate family will receive a courtesy discount of 20% on the list price. Devices made over Slipper Sock casts purchased from us will receive a 2.5% discount on the list price. Orders Orders will be met strictly in accordance with our standard Terms and Conditions of Trading as described above. The receipt of an order will be deemed to be an acceptance of these terms and conditions.